Terms of service

Terms and Conditions

Caution is taken to ensure our website accurately represents the stock availability and pricing of all our products. We reserve the right to correct any errors that may be made by us in publishing these prices and/or availability. Due to popularity or unexpected interruption to supply, some products may be out of stock. If we are unable to fill your order, we will contact you within two (2) business days to provide an alternative item, place your product on backorder or issue a full refund.

Payment
We accept the following payment methods: Credit card (Visa or MasterCard only), Direct Deposit into our Bank Account, PayPal Express, Layby (20% deposit, with the balance payable in 6 weeks), Gift Voucher (authenticated and within terms). Goods are dispatched or available for collection only after payment has cleared.

Delivery
Estimated Delivery Timeframes
We work to meet our estimated delivery timeframe but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of failure to meet estimated delivery time. 

What day/time will my order be delivered?
Deliveries are made between 9.00am and 5.00pm weekdays only. Our couriers do not provide a specific time for your delivery and cannot arrange to meet you at a certain time. If you can’t meet your delivery during business hours, it is recommended you give your authority to leave the goods in nominated a safe place. Our Courier will not deliver to Mail Rooms or PO Boxes. If a delivery has been attempted and there was nobody home to accept the goods, and no authority to leave the goods was given, SofabyDesign reserves the right to charge you for any additional costs incurred (shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs).