Shipping policy
Delivery Timeframes
Upon confirmation of your payment, most items are dispatched the next business day.
Our estimated delivery times for in stock items purchased before 10am are:
- Same Day - Sydney Metro(order before 10am)
- 2 Business Days - Melbourne, Brisbane, Canberra
- 4 Business Days - Adelaide
- 5 Business Days - Perth
- 7 Business Days - Tasmania
Your goods will travel with a national Road Express Courier. The above delivery timeframes may be impacted by vehicle and machinery breakdowns, accidents and natural disasters affecting the national road network from time to time. These timeframes may also be impacted at high volume times such as Christmas.
Delivery Tracking
Once your goods have been dispatched from our warehouse you will receive a notification email with details of the delivery including the courier contact number and website link as well as your consignment note number. These details will allow you to track your delivery online.
Delivery Day
Our Road Express Bulk Goods Couriers will deliver your goods between 9.00am and 5.00pm weekdays only.
Unfortunately, our Couriers are unable to provide a specific time for delivery and cannot arrange to meet you at a certain time.
The Couriers are generally unable to call you prior to arrival as the drivers have limited access to mobile phones due to OHS concerns. We will provide your mobile phone number to the Courier and if safe to do so they may call you prior to arrival. We cannot guarantee that the courier will call you prior to arrival.
In Sydney, we use Local Couriers, we can accommodate requests for a certain day and time of delivery
To request a specific day for your delivery, please contact us via SofaByDesignau@gmail.com
Authority to Leave
An Authority To Leave (ATL) may be given to permit the delivery of goods without a signature.
If you cannot meet your delivery during business hours, we recommend you provide an ATL and nominate a safe place to leave the goods in the event you are not able to wait at your premises to receive your delivery. If you are ordering online, you can give your authority to leave the goods during checkout. (e.g. in garage or at front door). The Courier will not deliver to Mail Rooms.
Missed Delivery
If you miss your delivery it will be returned to the courier company's depot. They will leave a card for you indicating that they attempted delivery. You need to contact the courier company directly to arrange for redelivery of your order or to collect it from a pick up location (if preferred).
Change of Delivery Address
We can update your delivery address prior to dispatch. However, should you need to change your delivery address after your items have been dispatched, re-direction charges will apply.
Delivery Service
Standard Service
Premium Service
- This service is available in Sydney ONLY.
- It is a 2 man service and can include moving furniture within your premises, assembly, and/or removal of packaging.
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This service is provided at an additional charge and is available in Sydney Only
Bulky, Heavy Items
For heavy or bulky items (such as dining tables, sofas or lounge chairs) you may need to assist the driver to unload the items.
Our standard delivery service is a basic kerbside delivery only.
Our standard delivery service does not include assembly, removal of packaging or placement of your order inside your premises.
Packaging may include boxing, timber pallets, wooden crates, and soft packaging. All items are thoughtfully packaged to ensure safe transit of the item to your location.
